30 DAY GUARANTEE
Anything you purchase from us comes with our 30 day guarantee. If you’re not satisfied with your purchase, we’ll return your money back. Return shipping should be covered by the customer.
If you want to return your product(s), kindly get in touch with our Customer Support team by email: firstname.lastname@example.org.
IMPORTANT: Clearance sale products from "Sale" collection are not a subject for returns.
In order to cancel your order (part of the order), please get in touch with our Customer Support team by email: email@example.com.
Please note we're unable to cancel the shipment after the item is sent. If you'd like to cancel your order after the items are sent, kindly wait for shipment to arrive and refuse receiving it at delivery. In this case, we'll issue a 50% refund for the product in order to cover shipping costs to and from your country. If the shipment was not refused, we can't issue a refund.
If the order is cancelled before shipping, there is a 5% cancellation fee to cover transaction processing costs.
If the item arrived damaged, please contact our Customer Support team by email: firstname.lastname@example.org. Please do not rush to throw the damaged item away — kindly provide its photos so that we could resolve it as soon as possible. We can't send a replacement or issue a refund if you can't provide photos. No need to return damaged items.
Note: Claims for damaged items are accepted within 15 days from the delivery date.
The parcel is considered as lost if it is in transit for more than 2 months. In this case we can offer to re-ship the item for free or issue a full refund. If the tracking status of the shipment is "Delivered" but you didn't receive the item, we can't issue a refund, only replacement.
Large figurines as well as items from wall art and lighting collections are considered lost if they are in transit for more than 3 months.
If the shipment is returned from destination country due to the end of collection period, unsuccessful delivery attempt, wrong address or problems with customs verification, we can issue a 50% refund of the product price (to cover shipping costs to and from your country) or offer to re-ship the item — in this case, the customer should cover the shipping costs.
Customs policies vary from country to country. Customs duty may apply on both large and small shipments. Customs obligation is customer's responsibility.
If you have any other questions, please contact our Customer Support team: